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On Request Courses |
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SDE - Change Management
Description:This half day course provides an overview of eHealth Change Management principles & processes. Students will also learn how to create & manage Change tickets within Service Desk Express. Click here to view the Training Material.
Prerequisites: This course is offered for Manitoba eHealth staff only. Incident Management Introduction or equivalent working knowledge of SDE is required.
Click here to view the course material
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SDE - Incident Management Creating Incidents
Description:This 1.5h course focuses on the creation of Incident Tickets within Service Desk Express. Click here to view the Training Material.
Prerequisites: This course is offered for Manitoba eHealth staff only. Incident Management Introduction or Incident Management Refresher is required.Please Note:To sign up for this course, please contact the Incident Manager – Gilles Taillefer
Click here to view the course material
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No scheduled courses at the moment.
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SDE - Incident Management Introduction
Description:This course provides an overview of eHealth Incident Management principles & processes. Students will also learn how to manage Incident Tickets within Service Desk Express. Click here to view the Training Material.
Prerequisites: This course is offered for Manitoba eHealth staff only.
Click here to view the course material
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SDE - Incident Management Refresher
Description:This 2h presentation provides a review of selected eHealth Incident Management principles & processes. Tips & recent updates for Service Desk Express will also be presented. Click here to view the Training Material.
Prerequisites: This course is offered for Manitoba eHealth staff only. Incident Management Introduction or equivalent working knowledge of SDE is required.
Click here to view the course material
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SDE - Problem Management
Description:This 2.5h course provides an overview of eHealth Problem Management principles & processes. Students will also learn how to create & manage Problem tickets within Service Desk Express. Click here to view the Training Material.
Prerequisites: This course is offered for Manitoba eHealth staff only. Incident Management Introduction or equivalent working knowledge of SDE is required.
Click here to view the course material
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SDE - Release Readiness Review
Description:This 1.5h presentation provides an overview of eHealth’s Release Readiness Review workflow, procedures and templates. Click here to view the Training Material.
Prerequisites: This course is offered for Manitoba eHealth staff only. Knowledge of eHealth’s Change Management process is beneficial.
Click here to view the course material
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