What we stand for and believe in.

Manitoba eHealth Mandate
The Manitoba eHealth Program will facilitate the health care delivery transformation through the use of Information and Communication Technology (ICT) for health system users in Manitoba.

Manitoba eHealth offers a single integrated organization capable of providing province-wide solutions under the direction of the Manitoba eHealth Program Council to:

• Integrate health systems across regions and care sectors;
• Improve and expand health services by managing ICT to achieve economies-of-scale; and,
• Improve the efficiency and effectiveness of ICT services.

Creating reliable and secure connections to health.

Value Statement

• We are there for our customers: a promise made is a promise kept!
• We work together as a team in a respectful workplace.
• We hold ourselves and each other accountable.
• We deal with our concerns with each other respectfully and with discretion.
• We all aspire to be leaders in our role, whether we are management or staff.
• We are all on the same team, we win and lose together… win/lose is not an option.

Goals and Objectives
The products demanded by our customer are in four broad categories.

Infrastructure Services
Our customers rely upon high quality, reliable and predictable ICT services.

Corporate Goal I
Be a customer-focused organization

We will continuously strive to improve our services to customers, and will regularly seek feedback on our strengths and weaknesses.

Corporate Objectives

1. Measure our performance: Starting in January 2010, each division will develop quarterly status reports that provide progress updates and indicators of eHealth performance.
   
   
2. Meet service levels: By the end of 2010, we will develop Service Level Agreements (SLA) with our customers and each division will develop plans for meeting our SLAs.

Corporate Goal II
Be a well-managed and competent organization

We will adopt global best-practice standards for achieving process maturity and remain open to an objective third-party review on a regular basis.

Corporate Objectives

3. Achieve Capability Maturity Model Integration level 2: By the end of 2010, all divisions will achieve compliance with CMMI level 2 and this will be validated through an independent assessment of our processes.
   
   
4. Develop a plan to achieve CMMI level 3: By the end of 2010, each division will develop a plan to achieve CMMI level 3.

Applications
Our customers rely upon effective software applications and related business processes to achieve desired levels of efficiency and effectiveness and to ensure integration across the entire health sector.

Corporate Goal III
To enable our customers to improve their business processes through the use of standardized application software solutions

We will develop an application architecture that will address customer needs, and which will be accompanied by plans for the migration of legacy applications to regional and provincial solutions over time.

Corporate Objectives

5. Develop a standardized application model and infrastructure plan: By the end of 2010, we will develop in collaboration with the health authorities a provincial map that identifies standard applications for most health sector services and the underlying infrastructure standards and services.
   
   
6. Provide consistent customer support: By the end of 2010, we will develop and implement a new customer support model.

Advisory Services
Our customers rely on Manitoba eHealth to provide them with the best ICT advice and related services available.

Corporate Goal IV
We will enable our people to be the best they can be.

Our people will have access to training programs that permit them to operate at the highest level of effectiveness possible, and we will leverage the skills of our private sector partners to ensure that the best available service is provided to our customers.

Corporate Objectives

7. Trained and competent staff in adopted Best Practice initiatives: By the end of 2010, all applicable staff will be trained in new processes and methodologies for project management, change management and service management.
   
   
8. Employee performance management: By the end of 2010, each division will implement an eHealth performance management process for every staff member that is consistent with the eHealth corporate model.

Knowledge Management Services
We provide our customers with access to information resources and repositories that enable their internal practices and support broad health system integration objectives.

Corporate Goal V
Deliver Manitoba’s Electronic Health Record Project

Working collaboratively with providers and Canada Health Infoway, we will deploy Manitoba’s Electronic Health Record (EHR) Project to be available for Manitoba health care providers.

Corporate Objectives

9. Build an integration architecture to guide the sharing of information between standard applications and the electronic health record: By December 2010, we will develop an integration architecture that describes the approach to sharing information between point of service applications and the electronic health record systems.
   
   
10. Successful deployment of initial electronic health record components: By the end of 2010, we will deploy selected Lab results, dispensed Drug, Immunization, and Client demographic information through a browser-based clinical viewer to targeted clinicians in emergency rooms and primary care clinic settings and demonstrate integration with electronic medical records. We will also establish an effective and appropriate operational and oversight model for the electronic health record.By the end of 2012, future objectives will include the deployment of additional information as part of the browser-based clinical viewer including Diagnostic Imaging and Reports, additional Lab results, and Shared Health Repository information as well as enhanced electronic medical record integration.

Corporate Goal VI
We will support health system managers’ improved decision-making on the effective deployment of health resources.

We will develop a plan to ensure that health system stewards and managers have access to information to permit them to make effective decisions on the deployment of health resources and services.

Corporate Objective

11. Information is accessible to health system managers who need it: By the end of 2010, as part of the Health System Management component of the provincial eHealth strategy, eHealth will develop a provincial decision support services framework to guide the progressive development of decision support services and capacity for health system managers within Manitoba.